Refund Policy

This Refund Policy explains how cancellations and refunds work for paid walletissuer subscriptions at walletissuer.com.

1. Free plan

The Free plan has no subscription fee. There is nothing to refund for Free usage. Quotas and limits still apply as described on the pricing page.

2. Paid subscriptions

Pro and Pro Plus (and any future paid tiers) are billed in advance for each subscription period (typically monthly). You can cancel at any time; cancellation stops future renewals. You generally retain access through the end of the period already paid.

3. Refund eligibility

• Within 14 days of first paid charge. If you are a new paid subscriber and request a refund within fourteen (14) days of your first successful charge for that plan, and you have not used an unreasonable share of the monthly quota (as we determine in good faith), we will refund that charge.
• After 14 days / renewals. Renewals and charges more than 14 days after the first paid charge are generally non-refundable, except where required by law or where we caused a material outage that prevented core pass-issuing features for a sustained period.
• Abuse. We may deny refunds where we detect fraud, quota abuse, or Terms violations.

4. How to request a refund

Email support@walletissuer.com from the account email, include the workspace name, approximate charge date, and reason. We aim to respond within a few business days. Approved refunds are issued to the original payment method; timing depends on your bank or card issuer.

5. Downgrades

Downgrading to Free (or a lower plan) takes effect at the end of the current paid period unless otherwise stated at checkout. Unused quota does not roll over as a cash credit.

6. Chargebacks

Please contact us before filing a chargeback so we can help. Unresolved chargebacks may result in account suspension.

7. Changes

We may update this policy; the date above will change when we do. For questions: support@walletissuer.com